Job Summary: Provides exceptional customer service and assistance in a friendly and professional manner. Main duties include greeting, communicating, and ringing in customers. Other duties include, but are not limited to, maintaining the cashier cubicles and lobby.
Duties and responsibilities:
- Operates cash register and debit/check machine
- Balance cash drawer
- Process gift cards
- Processing and filing information
- Using the photocopier and fax machines
- Making announcements over the intercom system
- General customer assistance as needed
- Processing all group reservations
- Greeting and seating the bus groups
- Setting up and cleaning up private rooms
- Placing reservation cards on tables
- Making signs and charts on the computer
- Maintaining and operating all take-out procedures
- Processing lost and found items; mailing lost & found items
- Keeping lobby items, register items and customer service items, flyers, etc. up to date and stocked
- General “fix up” and “clean up” at the customer service desk and in the lobby as needed
- Answering questions over the phone & transferring to appropriate extensions
- Responding to customer emails on the computer and forwarding them to the appropriate manager
- Performs related duties as assigned by the management team
Required skills and abilities:
- Basic communication skills and fluency in English
- Enjoys working and relating with people
- Willing to be available to assist with customer questions
- Ability to be self-motivated and to display initiative in areas such as customer assistance, assisting small and large groups, making signs, etc.
- A desire to treat every customer and co-worker with respect regardless of their behavior
- Ability to operate or process a cash register, a debit/check machine, gift certificates, fax/photocopy machines, balancing of the money drawer, etc.
- Able to use basic computer software programs effectively and efficiently
- Display a willing and teachable attitude
Education and Experience: No special education is required; at least three months of experience performing the duties of a host and cashier learned by on-the-job training by the company.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully
- Lift/carry objects 11-25 lbs – 50% of the time
- Walking, bending, standing 100% of the time
- Be able to use stairs or climb a ladder on occasion
- Follow all health and safety guidelines